Terms of Sale

Last updated: 6 November 2026

1. Who we are

Tiketnow is a trading name of Gaetan Leger, sole trader (entreprise individuelle, micro-entreprise), registered in France under SIREN number [SIREN — 9 digits]. Business address: 4 rue du 11 Novembre 1918, 59370 Mons-en-Barœul, France.Contact: [email protected].

2. These terms

These terms apply to orders placed by consumers on this website for delivery in the United Kingdom. Please read them before ordering. Nothing in these terms affects your statutory rights.

3. Your order and our contract

You place an order by paying at checkout. The contract between us is formed when we e-mail you confirmation of your order. If we cannot accept your order (for example, an item is out of stock or there was a pricing error), we will tell you and refund you in full.

4. Prices and payment

Prices are in pounds sterling (GBP) and include VAT. Delivery costs £4.95 and is free for orders from £150; the full total is shown before you pay. There are no other charges. Payment is taken on the secure page of our payment provider, Paynilo; we never see or store your card details.

5. Delivery

We deliver to UK addresses only, shipping from France. We dispatch your order within 48 hours of payment and delivery then takes 5–7 working days. See Delivery for details. In any event, unless we agree otherwise, we will deliver within 30 days of the contract. The goods are your responsibility from the time they are delivered to you or someone you nominate.

6. Your right to change your mind

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of the day you receive the goods, without giving a reason. You then have 14 days to send the goods back to our address in France, at your cost unless they are faulty, and we refund the goods and standard delivery within 14 days of receiving them, by the payment method you used. Details and the cancellation form are on our Returns & Cancellation page.

7. Faulty or misdescribed goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you are entitled to: a full refund if you tell us within 30 days of delivery; after that, a repair or replacement, and if that fails or is not possible, a refund or price reduction. You may have up to six years (five in Scotland) to bring a claim. This is a summary of your rights; for detailed information visit Citizens Advice (citizensadvice.org.uk). For faulty goods we pay the return costs.

8. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights. We are not liable for business losses, as we sell to consumers only.

9. Complaints

If you are unhappy, contact us at [email protected] and we will reply within 5 working days.

10. Law and courts

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation.